• Your class requires you to use a program you must download on your computer. You have waited until day 5 of the week to download the program, and you need it for an assignment that is due in 2 days. Now you are having issues with the program. • How do you approach solving this problem? • Whom would you contact first, and why? • What are the resources available to support you when obstacles arise? • Why is effective communication important in linking you to these resources?

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